Clear communication.
Practical support.
Greater peace of mind.
Practical support.
Greater peace of mind.
Client Acceptance & Consent
Please read the information below and confirm your acceptance.
Please read the information below and confirm your acceptance.
Jorge Garcia Enrich · NIF 1776002E · Calle El Mojón, 18, 38678 Callao Salvaje, Santa Cruz de Tenerife, España · info@tenerifemedicalsupport.com
Tenerife Medical Support provides non-clinical support, communication assistance and practical accompaniment for English-speaking residents and visitors dealing with healthcare services in Tenerife.
The service does not include diagnosis, treatment, prescribing or clinical decision-making. Decisions regarding diagnosis and treatment remain with the healthcare professionals responsible for the patient.
Only information reasonably necessary to provide the requested service will be collected and retained. The website does not include forms designed to collect medical histories.
WhatsApp Business is the main contact channel. In some situations it may be necessary to receive health information or sensitive documents through WhatsApp, but clients should provide only information necessary for the requested service and should avoid sending unnecessary medical information, photographs or identification documents.
WhatsApp communications may be included in backups configured for the WhatsApp Business account. Such backups are taken into account in the business's security, retention and deletion procedures.
Personal data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish legislation.
Personal data may be processed to respond to enquiries, manage requests, organise and provide support services, maintain communication with the client, manage payments and invoicing where applicable, and comply with legal obligations.
The legal basis depends on the particular processing and may include performance of a contract or pre-contractual measures, compliance with legal obligations and, where applicable, consent. Health data will only be processed where necessary and where an appropriate legal basis and, where required, a valid Article 9 condition under the GDPR exists.
Depending on the service, information may include identification and contact details, travel and insurance information, healthcare-provider details, relevant health information, medical documents, emergency-contact details and payment or invoicing information. Only information reasonably necessary for the requested service should be collected.
Information will not be sold or shared for commercial purposes. Where necessary for the requested service and where an appropriate legal basis or authorisation exists, information may be shared with a healthcare provider, insurer, assistance company, transport or repatriation provider, family member or another person authorised by the client.
Before contacting a hospital, clinic, insurer, assistance company, family member, airline or other third party on a client's behalf, the client's authorisation will be obtained where appropriate. Authorisation will be limited to the purpose and information necessary for the service.
General client and service records are intended to be retained for up to six months after completion, unless a longer period is legally required or necessary for an identified purpose. Medical documents and copies of identification documents should be deleted when they are no longer necessary. Accounting records will be retained for the applicable legal and tax period.
Clients may request access, rectification, erasure, restriction of processing, objection and, where applicable, data portability. Clients may also withdraw consent where processing is based on consent.
To exercise these rights, contact info@tenerifemedicalsupport.com. A complaint may also be made to the Spanish Data Protection Agency (AEPD).
In its current configuration, this website is designed to operate without non-essential analytics, advertising or tracking cookies. If services using cookies or similar technologies that require information or consent are added, this policy and the consent mechanisms will be updated before they are used.
Services are agreed with the client before they begin, including scope, availability and, where applicable, price. Tenerife Medical Support provides communication support, practical guidance and accompaniment. The service does not replace the clinical care provided by the healthcare professionals responsible for the patient.